-
Each company / organisation owns a considerable amount of diffuse knowledge in the form of under-exploited skills and know-how, as well as « known but unacknowledged » information.
- there is only one watch, or all watches have been identified
- they are all set at the same time
- and all staff members read them in the same way.
As the saying goes, « a consultant tends to borrow your watch and tell you what time it is »; now there remains to be seen whether:
Expertise cannot be simply seen as the sum of the recognized experts’ knowledge. In other words : experts may not always own the most accurate watch within the organisation.
-
We always try our best to unearth implicit, or even hidden information and bring it into the light.
- the discussion is based on inductive questions, thus all participants are required to express and debate their opinion;
- opinions must be underpinned;
- hierarchy issues play no role in the debate: one idea = one voice;
- no delegation is allowed, thus the debate remains consistent from one meeting to the next;
- noème staff acts as the devil’s advocate throughout the debate;
- ….
To reach that goal, we follow simple yet efficient rules of group leadership:
Those are rules of common sense, yet it takes a good amount of know-how and experience to affirm their legitimacy and make sure they are sticked to.