Conception et pilotage par la valeur de projets et systèmes complexes
Each company / organisation owns a considerable amount of diffuse knowledge in the form of under-exploited skills and know-how, as well as « known but unacknowledged » information.
As the saying goes, « a consultant tends to borrow your watch and tell you what time it is »; now there remains to be seen whether:
there is only one watch, or all watches have been identified
they are all set at the same time
and all staff members read them in the same way.
Expertise cannot be simply seen as the sum of the recognized experts’ knowledge. In other words : experts may not always own the most accurate watch within the organisation.
We always try our best to unearth implicit, or even hidden information and bring it into the light. To reach that goal, we follow simple yet efficient rules of group leadership:
the discussion is based on inductive questions, thus all participants are required to express and debate their opinion;
opinions must be underpinned;
hierarchy issues play no role in the debate: one idea = one voice;
no delegation is allowed, thus the debate remains consistent from one meeting to the next;
noème staff acts as the devil’s advocate throughout the debate;
Those are rules of common sense, yet it takes a good amount of know-how and experience to affirm their legitimacy and make sure they are sticked to.